Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and MIXER APP LTD, a company registered in England and Wales (company number 17337732), whose registered office is at 178 New Road Side, Horsforth, Leeds, LS18 4DP ("Mixer", "we", "us", or "our"). They govern your access to and use of the Mixer website at mixer.app and the related applications, tools, and services (together, the "Service").

By creating an account, or by accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. Please also read our Acceptable Use Policy, Privacy Policy, Billing and Refunds, and Takedown and Reporting policy, each of which is incorporated into these Terms by reference.

1. What Mixer is

Mixer is an AI video studio. You describe what you want, and the Service helps you generate video, image, and audio content using third-party AI models, and compose that content into finished videos. All content produced through the Service is generated by artificial intelligence. The Service includes a public library of templates that Mixer curates, which you can use as starting points for your own projects. Your own projects and generated content are private to your account.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. By using the Service you confirm that you are 18 or older and that you have the legal capacity to enter into these Terms.

You are responsible for your account and for keeping your login secure. You are responsible for all activity that happens under your account. Tell us promptly at security@mixer.app if you believe your account has been accessed without your authorisation.

3. Your content and inputs

"Inputs" means anything you submit to the Service, including prompts, instructions, uploaded images, brand names, product details, reference files, and any other material. "Outputs" means the video, image, audio, and other content the Service generates from your Inputs.

You represent and warrant that:

• you own or have all rights, licences, and permissions necessary to submit your Inputs and to generate, use, and (where you choose) publish the Outputs; and
• your Inputs and your use of the Outputs do not and will not infringe or violate the intellectual property, privacy, publicity, or other rights of any person, and do not and will not breach any law or any third-party terms.

You are solely responsible for your Inputs, for how you use the Outputs, and for ensuring that the content you create with the Service complies with all applicable laws and with the policies of any platform where you publish it. Outputs are generated by artificial intelligence, and when you publish or share them you are responsible for adding any "AI-generated" label or disclosure that the law, or the platform you publish on, requires.

4. Ownership of Outputs

As between you and Mixer, and to the extent permitted by law and by the terms of the underlying AI model providers, we assign to you all rights we may have in the Outputs generated from your Inputs. You are responsible for the Outputs.

We make no promise that Outputs are unique. The Service uses shared AI models, and other users may generate the same or similar Outputs. We do not warrant that your use of an Output will not infringe the rights of a third party, and it is your responsibility to check before you use or publish an Output.

5. The template library and your projects

Mixer curates a public library of templates. You can use a template as the starting point for your own project, and Mixer grants you a non-exclusive licence to use and adapt templates within the Service for this purpose.

Your own projects and the content you generate are private to your account. Mixer does not publish them or make them available to other users. You can export your finished videos and use them wherever you like, and you remain responsible for how you use them, as set out in sections 3 and 4.

6. Third-party AI models

The Service relies on third-party AI model providers to generate Outputs. Your use of those models through the Service is also subject to those providers' acceptable-use and content policies, and you agree not to use the Service in a way that would breach them. We may change the model providers we use at any time.

7. Credits, payment, and refunds

Access to paid features is funded by prepaid credits in your wallet. Credits are a prepayment for use of the Service. They are not money, are not a stored-value or payment account, and are not redeemable or exchangeable for cash except where required by law. Purchases, expiry, and refunds are governed by our Billing and Refunds policy, which forms part of these Terms.

8. Acceptable use

You must comply with our Acceptable Use Policy. We may remove content, and suspend or terminate accounts, that breach it. We may report unlawful content to the authorities where required.

9. Reporting and takedowns

If you believe content on the Service infringes your rights, is unlawful, or was shared without consent, you can report it under our Takedown and Reporting policy. We act on valid reports, including removing non-consensual intimate imagery within the timeframes required by law.

10. Service availability and changes

We provide the Service on an "as is" and "as available" basis. We may add, change, suspend, or withdraw features at any time. We try to keep the Service running but we do not guarantee that it will be uninterrupted or error-free.

11. Disclaimers

To the fullest extent permitted by law, the Service and all Outputs are provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that Outputs are accurate, lawful for your intended use, original, or fit for any purpose. Nothing in these Terms excludes or limits any right you have that cannot be excluded or limited under the law that applies to you.

12. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, goodwill, or data; and
• our total liability to you arising out of or in connection with the Service in any 12-month period is limited to the greater of the amount you paid us in that period or £100.

13. Indemnity

You agree to indemnify and hold harmless Mixer and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable costs (including legal fees) arising out of or in connection with: your Inputs; your use of any Output; content you publish or remix; your breach of these Terms or of the Acceptable Use Policy; or your violation of any law or any third-party right. This includes any claim that arises because you did not have the rights necessary to submit an Input or to use or publish an Output.

14. Suspension and termination

You can stop using the Service and close your account at any time in your account settings. We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service or other users. Sections that by their nature should survive termination (including sections 3, 4, 5, 11, 12, and 13) will survive.

15. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will take reasonable steps to let you know, for example by notice in the Service or by email. The version shown here, with its effective date, is the current version. Your continued use of the Service after a change takes effect means you accept the updated Terms.

16. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in another country, you may also have the right to bring proceedings in your local courts, and you keep the benefit of any mandatory consumer protections of the country where you live.

17. General

These Terms are the entire agreement between you and us about the Service. If any part is found to be unenforceable, the rest continues to apply. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a reorganisation, merger, or sale.

18. Contact

Questions about these Terms: legal@mixer.app.